Last updated: March 2026
The Cadence House ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products and services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you provide to us directly, including:
- Name and email address (when you submit a contact form or download a free resource)
- Phone number (if provided in the contact form)
- Organization name (if provided)
- Payment information (processed securely by Squarespace / Stripe — we never store card details)
- Message content submitted through our contact form
- How you heard about us (if provided)
We also collect certain information automatically through standard web technologies, including your IP address, browser type, pages visited, and time spent on the site.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and deliver services you've requested
- Deliver digital products purchased through our store
- Send you resources you've opted into downloading
- Send email updates and insights (only if you've opted in — unsubscribe anytime)
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Digital Products & Purchases
When you purchase a digital product from The Cadence House, your payment is processed securely through Squarespace Commerce and Stripe. We do not store your payment card information.
After purchase, your email address is used to deliver your digital download and to send order confirmation. You may receive occasional follow-up communications related to your purchase.
Refund Policy: Due to the digital nature of our products, all sales are final. If you have questions before purchasing, please contact us — we're happy to help you determine whether a product is right for you.
Email Marketing
If you download a free resource or opt in to our mailing list, you'll receive occasional emails from The Cadence House including HR insights, updates, and relevant offers.
- You can unsubscribe at any time using the link in any email
- We use a third-party email service provider to send emails — your email address is shared with this provider solely for this purpose
- We do not send spam and respect your inbox
Third-Party Services
Our website is hosted on Squarespace. We may also use the following third-party tools, each with their own privacy policies:
- Squarespace — website hosting and commerce
- Stripe — payment processing
- Google Analytics — anonymous website traffic analysis (if enabled)
- Mail Chimp — email list management and delivery
We are not responsible for the privacy practices of these third-party services.
Data Security
We take reasonable precautions to protect your information. Our website uses SSL encryption (HTTPS), and payment processing is handled by PCI-compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails at any time
To exercise any of these rights, please contact us at hello@thecadencehouse.com.
Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.
Squarespace may set cookies on our behalf for analytics and functionality purposes.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
The Cadence House
Email: hello@thecadencehouse.com